How This Service Works

You’re here because someone has recommended my cleaning service to you, or you’ve received one of my flyers telling you about my cleaning service.

But as much as your interest might be peaked, you might want to know how I work before you pick up the phone or drop me an email to learn more.

This  is how it works

Phase 1

You get to hear about me

You contact me via email or phone and we talk about whether what you want is what I can deliver

We agree that it seems like a good fit so we arrange to meet.

 

Phase 2

I explain briefly about the two types of clean I offer, a deep more thorough clean and then maintenance clean

I carry out a house audit- a detailed look at what needs doing and how long it will take

 

The audit is based on the following factors

 

(i) How large your home is

(ii) Which areas you want cleaned

(iii) If you have any pets and the extent of pet hair throughout the house

(iv) Do you have any children and will the toys need to be moved during a clean

(v) The general level of dust and dirt

(vi) Which furniture can be moved to clean that area

(vii) How much furniture and ‘stuff’ your home has – think minimal to full.

 

There are 5 grade levels of clean

Each home is scored on the level of dust and dirt in that home at the time of the audit as well as the amount of clutter or furniture and furnishings needing to be either dusted or moved to clean that area.

Level 1- this is where the home is clean and does not require it to be cleaned anymore.  (This is the level I want to get your home to after the deep clean and or the maintenance cleans)

 

Level 2 – 4

Your home has an increasing level of dirt and or dust, clutter and toys to be moved in order to be cleaned to level 1 ( Most homes I visit fall into these levels)

 

Level 5

Your home has not had a cleaner for over a year, and only but the basic clearing away is done on a regular basis which means there is a higher degree of dust and dirt to be cleaned away.  The bathroom and kitchens will show this the most. ( Only 5% of homes are at this level)

 

Phase 3

I give you a quote based on the above categories – subtracting any special offers that you are taking advantage of.  You decide whether you would like me to clean your home and we agree a date

 

Phase 4

I carry out the deep clean

You’re very happy with the outcome and agree that I have lived up to what you wanted and only then do you pay

If in the unlikely event ( this has never happened) you disagree and feel what I’ve done is not worth paying for, you don’t pay.

 

But now you might be wondering…

How Do I Know If Comfort Cleaning Services Are The Right Cleaning Service For Me?

Below are some general guidelines for you to think about before hiring me or any other cleaning service.

 

  1. Thoroughness or more general level of clean

What is most important to you in a cleaning service?

Consistent thoroughness or surface clean the details don’t bother you that much?

 

  1. Control or leave them to do it

Do you want to be in control of what your cleaning service does?

Or do you want to leave it to the cleaning service after you’ve both agreed what needs to be done?

 

  1. Regular or haphazard

Do you want a regular cleaner or something more haphazard?

 

  1. Basic or Bespoke

Do you want the basic clean or a more bespoke option?

 

  1. Same cleaner or random

Do you want the same person to come and clean week in and week out? or

Do you not mind random people coming as long as the job gets done?

 

  1. Insured or Uninsured?

Do you want an insured cleaning service for accidental damage?

Or do you not mind that they aren’t insured because accidents rarely happen?

 

  1. All or Nothing

Do you want them to provide everything needed to clean your home?

Or do you not mind buying cleaning materials or letting them use your vacuum cleaner?

 

If you know what your expectations are then you can see if you are willing to pay for that if it falls out of the range of basic cleaning.  But if it is really important to you and you would like it to be done, then make sure you mention this to your cleaning service.

 

When we talk,  listen to what I offer and ask me if I cover what you really want.  If not then you’ve saved yourself the time of having a detailed house cleaning audit,  and then you can be free to find a cleaning service that fits what you are looking for.

 

But if what I offer matches what you would like then, you are that much closer to getting your cleaning needs fully taken care of and that’s one less thing for you to worry about.

 

Hopefully that helps.

Any more questions or queries then feel free to contact me on my contact page.